As a new member of the trucking
world, I am still adjusting to the break-neck pace of daily life and the
confidence necessary to be successful in this industry. There are various tasks
that go into being an award-winning brokerage and champion customer service
provider, and one of these tasks is dispatching truck drivers.
The dispatching process entails giving the driver pickup and
delivery information, which usually includes directions we get specifically
from the shipper and receiver, pickup numbers, and any other additional
information we know will make the driver’s life easier and the entire process
of hauling the load run smoothly.
One factor that makes Brenny stand out from other brokers is
our process of having drivers call our office to get their dispatch information
instead of getting it from their dispatcher. We have a strong dedication to
making sure the carrier we choose to haul a customer’s load is trustworthy and
reliable. At the same time, we like to connect with the driver to let them know
we are here to help them in any way possible during their hauling process.
Talking with the drivers during dispatches has been a great
eye opener for me. When I first started in transportation I had no idea of the
industry’s diversity. Some days I’ll move a load with a drawling dispatcher
from the Deep South before dispatching a driver from the East Coast with a
thick Jersey accent. Just yesterday I spoke with a driver picking up a load in
Kentucky that delivered to a small town in New York where the driver’s grandpa
used to own a farm. It’s always surprising how small the world can be.
The dispatching process has enabled me to see the country
through the eyes of a truck driver, which is an entirely new perspective. I’ve
learned so much in the short time I’ve worked in transportation, and according
to industry veterans, I will continue to learn something new everyday.
Angie Battistini-Gentile
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